Refund Policy

Digital Product Return Policy

At CompAlign, we are dedicated to providing reliable digital compliance solutions and a seamless customer experience. Because our offerings are delivered electronically and may be accessed immediately after purchase, all sales are generally final. However, we recognise that certain situations may justify a refund.

When Refunds May Be Issued

Refund requests will be reviewed on a case-by-case basis and may be granted in the following circumstances:

• Access or Technical Failures – If you are unable to use the product due to a serious technical fault that cannot be resolved by our support team within 7 calendar days of your initial report. Supporting evidence (such as screenshots, logs, or error codes) may be required.

• Incorrect or Misleading Description – If the product does not reasonably match the description presented on our website at the time of purchase.

• Duplicate Payment – If the same product was purchased more than once in error, a refund for the duplicate transaction will be arranged.